Solution area
The work behind the service, planned and accounted for
Internal cases, public works, field crews, inspections and contractors — managed together rather than in five disconnected tools.
Why it matters
From a request to a job someone verified
A request from a resident becomes a case, a case becomes a job, a job goes to a crew or a contractor, and someone has to verify it was done. When those steps live in separate systems, the administration cannot answer the simplest question: what is actually happening, and by when.
A request becomes a case
What a resident reports enters the same queue as everything else.
A case becomes a job
The crew or the contractor receives it with its history attached.
Someone verifies it was done
The closing evidence sits on the same record.
What it covers
Six solutions, one backlog
Every job carries its location, its owner, its deadline and its cost.
01
Case & workflow management
Internal cases and requests routed, prioritised and closed against a deadline.
03
Field service management
Crews dispatched with the job, the location and the history on a phone.
06
Government workflow automation
Internal procedures configured as workflows instead of habits.
How the work flows
From a need to a closed job
Whatever raised it, the work enters the same queue and leaves the same trace.
01
A need appears
From a resident report, an inspection finding, a maintenance plan or an internal request — all entering the same queue.
02
It becomes a job
With a location, a priority, a responsible team, a budget line and a due date.
03
Someone does it
An internal crew with a mobile app, or a contractor working to a contracted service level.
04
It is verified and closed
Evidence attached, cost recorded, the resident who reported it notified, the asset history updated.
Outcomes
What changes
One queue, one cost trail, one answer for the person who reported the problem.
One backlog, not five
Cases, works, inspections and contractor jobs share a single queue and a single priority scheme.
Cost against the asset
Every job leaves its cost on the asset it was performed on.
Answers for residents
The person who reported the problem can be told what was scheduled, and when.
Configured per administration
What is configured
- Job types, priorities and service levels
- Teams, skills, shifts and areas of responsibility
- Approval steps and spending limits
- Which jobs go to crews and which to contractors
- Evidence required before a job can be closed
- Budget lines and cost centres per job type
- Escalation rules when a deadline is at risk
- What is reported back to the resident, and when
Connected to
The rest of the platform
- Assets and infrastructure, so work is recorded against what it maintains
- Maps, for location, routing and coverage
- Budget and procurement, for cost and contracts
- The citizen portal, where many of these jobs originate
On your own workload
Bring last month's backlog to the session.
We map how those jobs would arrive, be assigned, be verified and be costed on one platform.