Citizen & business services
Booked time and settled charges, tied to the file
Appointments that reflect what the counter can actually handle, and payments that arrive reconciled rather than as an unmatched bank line.
Why it matters
Bookings and payments that know what they belong to
Two things residents and organisations do constantly: they come in, and they pay. Handled apart from the files they belong to, both create reconciliation work. Handled inside the platform, a booking knows which service it is for and a payment knows which file it settles.
A booking knows its service
The appointment carries the file it was made for.
A payment settles a file
The amount is matched to the request it closes, not to a bank line.
No reconciliation afterwards
Both are already where the work is.
What it covers
From the slot to the reconciled receipt
Booking, arrival, charges, payment and what remains outstanding.
Appointment booking
Slots published per service, per desk and per officer, bounded by real capacity.
Queue and arrival
Check-in on arrival, with the officer seeing the file before the applicant sits down.
Charges and taxes
Amounts due per applicant and per file, with exemptions applied automatically.
Online payment
Card, bank transfer or national payment platform, with the receipt attached to the file.
Reconciliation
Payments matched to obligations and exported to the financial system.
Arrears
What is outstanding, since when, and the notices already sent.
How it works
Capacity that is real, amounts that match
Both sides come from the same definitions the service already uses.
01
Publish real capacity
Slots come from the roster and the service definition, so the calendar cannot promise time the administration does not have.
02
Book against a service
The applicant chooses the service first; the system offers only the desks qualified to handle it.
03
Pay what is due
Charges are calculated from the file rather than typed, so the amount and the reason always match.
04
Reconcile automatically
Each payment closes the obligation it was raised against and is exported with its reference intact.
Outcomes
What changes
Shorter counter time, fewer unidentified transfers, workload planned from booked demand.
Shorter counter time
The officer opens a file that is already complete and paid.
Payments that match obligations
Fewer unidentified transfers to chase at month end.
Predictable workload
Capacity is planned from booked demand rather than from queues.
Configured per administration
What is configured
- Services that can be booked, and those that cannot
- Opening hours, desks, roster and slot length
- How far ahead booking opens, and cancellation rules
- The charges applied, and the exemptions
- Payment providers and accounts per charge type
- Receipt and invoice templates
- Reminder and no-show handling
- The export format the financial system expects
Connected to
The rest of the platform
- Budget and financial operations, for obligations and reconciliation
- National and commercial payment providers
- The citizen portal, where booking and paying actually happen
- The applicant record, so charges follow the person or company
End to end
See a booking, a charge and its reconciliation in one pass.
We use your charge types and your export format, so the finance team can judge it too.