Municipal operations
Contracted work measured, not assumed
Contractors working inside the administration's own system, against the service levels they signed up to.
Why it matters
Performance measured on your record, not theirs
Much municipal work is delivered by contractors, and the administration usually learns how it went from the contractor's own report. When the jobs, the response times and the evidence live in the administration's platform, performance and payment are based on the same record.
Jobs in your platform
Contractor work enters the administration’s own queue.
Response times against the contract
The agreed term is measured where the work is recorded.
Payment on the same evidence
What is invoiced and what was verified come from one place.
What it covers
From the contract to the certified invoice
Contractors see their jobs and nothing else.
Contractor portal
Contractors receive, accept and report jobs without access to anything else.
Service levels
Response and completion times per job type, measured automatically.
Evidence of delivery
Photographs, measurements and sign-off required before a job counts as done.
Penalties and deductions
Missed service levels calculated from the record, not negotiated from memory.
Payment certification
What may be invoiced, derived from what was accepted.
Performance reporting
Per contractor, per contract, per period — comparable across suppliers.
How it works
Timestamped by the system, not reported afterwards
Acceptance, arrival and completion are events, not statements.
01
Contract to job type
Each contract states which job types it covers, at which rates and service levels.
02
Dispatch to the contractor
Jobs reach the contractor through the same queue internal crews use, with the same information attached.
03
Measure as it happens
Acceptance, arrival and completion are timestamped by the system rather than reported afterwards.
04
Certify and pay
Accepted work becomes certified value; missed service levels become deductions, both traceable to the jobs behind them.
Outcomes
What changes
Performance from records, invoices that reconcile, suppliers that can be compared.
Performance from records
Service levels measured on job data, not on monthly self-reporting.
Invoices that reconcile
What is billed matches what was accepted.
Comparable suppliers
The same measurements across every contractor and contract.
Configured per administration
What is configured
- Contracts, their scope and their rates
- Service levels per job type and priority
- What evidence a contractor must supply
- Acceptance rules and who signs off
- Penalty and deduction formulas
- What the contractor may see, and nothing more
- Invoicing periods and certification workflow
- Reporting and contract review cycles
Connected to
The rest of the platform
- Procurement and contracts, where the agreement is held
- Public works and field service, which generate the jobs
- Budget and financial operations, for certification and payment
- Assets, so contracted work updates the asset history too
On your contracts
Take one maintenance contract and measure it on real jobs.
We configure its service levels and deductions, then compare the result with the last invoice.